At Metagram, we strive to ensure our customers are delighted with their purchases. If you are unsatisfied with your purchase, we’re here to help.
Returns
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must provide the receipt or proof of purchase.
Non-Returnable Items:
Certain types of goods are exempt from being returned, such as:
- Downloadable software or digital products
- Perishable goods (if applicable)
- Personalized/customized items
Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at:
📧 Email: contact@metagram.in
📞 Phone: +91-9948112633
Shipping
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item, feel free to contact us:
📧 Email: contact@metagram.in
📞 Phone: +91-9948112633
Let me know if you’d like this in a downloadable format (PDF or Word) or need it tailored further (e.g., including international returns, product categories, or warranty details).